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When I opened my new store, I already knew the limitations of Jewelry Shopkeeper. I realized I needed a more comprehensive program and better support if I was going to beat the odds and set myself apart from the established competition in my new location. I was attending a seminar on purchasing and inventory control when someone mentioned they were using Guild Jeweler and were very satisfied with the system, overall program, and customer service. I immediately searched out Madison and his son, and saw the impressive program demonstration. I knew this was exactly what I would need to help me grow and distinguish my store! Digital Picture Inventory, (a great time saver) NO MORE searching for jewelry items missing tags just by descriptions! Being able to economize by printing my own receipts, job envelopes with real claim checks (not just some dinky stub) and detailed inventory tags. Tracking my sales/ commissions/ consignments and those never ending account receivables!!! How could this be so very complete? Simple, this is what truly sold me, because it was made for jewelers by a successful jeweler who understands the very exacting demands and facets of our business.
Then Madison came personally to our store for training. Took the time to help set up the stations, camera box, demonstrate the program (repeatedly), and explain all the details and shortcuts. As soon as he took our old customer data and transferred it into the new program, we were off and running! After using Guild for a little over three years now, the real proof is how it has helped us track and maintain our increasing growth even in this very challenging economy! Inventory reports for reordering hot moving items, exact shopping guides for the shows for better inventory balance and controlled buying, GMROI, daily, monthly, yearly cash reports (my CPA loves me now!) mailing lists and personalized postcards for our events! Then the great built in “CYA” aspect with the repair releases, before and after photos providing proof that this was the condition of the item when received, goldsmiths estimates to provide for undiscovered repairs not noted at take-in! By far the most impressive aspect of Guild Jeweler that we witness nearly everyday is that after wrapping up a beautiful gift, we hand the customer a digital photo insurance appraisal on the spot with that “thank-you so much” handshake! Guild Jewelers sophisticated technology enables our little business to thrive.
With Guild Jeweler there are so many no-brainer advantages for the busy, hardworking, economical jeweler who is growing a business. I’ll say it again, it has been our smartest investment because it was made for professional jewelers by a seasoned expert who understands our business and truly cares about the integrity of our industry.
We are up in this down economy. I wanted to say thank-you Madison and Madison III for your help and support.
Denise Oros
Master Goldsmith
Dear Madison,
Having looked for several years for software designed specifically for the jewelry industry for a midsized store, I am very happy to have found GUILD JEWELER SOFTWARE SOLUTIONS.
For many years we had a computerized inventory control system which was not a POS system. The capabilities were much too limited. Knowing how we were growing, tracking special orders and the multitude of repairs was overwhelming. Now we capture photographs of all inventory and customer repairs. The before/after photos of repairs have even aided us in selling. Many of our loyal customers have moved away but still do business with us via email.
Since our installation of GUILD in September of 2005, we have added thousands of new customers. Updating customer information as well as the WISH LISH and the QUOTES areas have definitely been a bonus. When we started purchasing gold last July from customers we are able to track the needed information to be compliant with local, state and federal requirements.
GUILD's support group was most helpful in the initial training as well as transferring our old data into the new system. They get back to us when we have questions that cannot be answered with the manual as well as coming online to maintain the system. They have taken some of our suggestions and implemented them in the upgrades when those ideas would help other jewelers, too.
GUILD helped us adapt a segment of the system to accommodate our DIAMOND CLUB. Even though we still have to manually track the credits the adaptation still “works” for imputing the payments.
Many other features are included in the package that are too numerous to mention here. We are still enjoying the benefits of learning daily after nearly four years experience. I would be personally pleased to discuss GUILD software as an improvement for today’s successful jeweler.
You may contact me by email if you have a specific question. My email is firstingems@netscape.net.
Sincerely,
Eileen R. Eichhorn
President-Secretary-Treasurer
Dear Madison Knight,
Thank you for your recent inquiry in regards to our Guild Jeweler software. As a user of the program since September of 2002, we are very happy with the results of computerizing our business. As you know, we are a small custom jeweler with six employees and sales of 3/4 million. We searched for about 18 months to find the right software that would fit with our business. We were using QuickBooks to do our book keeping, but we were not using any type of inventory control or open-to-buy systems. We liked the reports of some of the programs, but found many to be cumbersome in trying to get the information we felt was important in running our business. The keys to your software were the ease of the inventory reports, showing fast movers, and slow sellers and the job envelope system, which helped control another area of our small store. Having the photographs of inventory is crucial in your system, and the scanning and barcoding of both jobs and inventory tied things together for us.
The most important selling feature to us, after all the computer jazz, was your personal service. By you coming to our store and spending time with us and making sure everything was up and running was the greatest thing. Several companies had sent us demo programs to try out, but no one offered what you did - coming to our location and setting up everything to work as smoothly as it did. By using PCAnywhere, you have continued to support and upgrade our system and your willingness to answer all of our questions and problems without fail.
As a small store, we have entered the 21st century with the tools and background to continue our success, thanks to Guild Jeweler’s software. Thanks Madison, for your continued support.
Sincerely,
Michael K. Myers
President
We recently converted from Shop Keeper to Guild Jeweler. After extensive research, we were ready to buy another program. Then, by chance, we ran into Madison at a midwest trade show. The service has been exemplary. They have even made small changes in programming to suit our needs. The father-son team made the setup simple, even with our four stations. Feel free to call us with questions.
Sincerely,
J. Krieger